Effective Date: 28-10-2025
This Privacy Policy describes how Chadda Furniture (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website (the “Site”), purchase products, book appointments, or otherwise use our services.
Your privacy is critically important to us. By using our Site and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect several types of information to provide and improve our services to you:
a) Personal Information You Provide to Us:
Contact Information: Your name, email address, phone number, and shipping/billing address.
Appointment Information: Any information you provide when booking a consultation, such as details about your home, design preferences, and chosen date/time.
Payment Information: When you make a purchase, your payment details (like credit/debit card numbers) are collected directly by our secure third-party payment gateways. We do not store your full payment card details on our servers.
Account Information: If you create an account, your username, password, and order history.
Communications: Any information you send to us via email or our contact forms.
b) Information We Collect Automatically (Non-Personal):
Log Data: Like many websites, we collect information that your browser sends whenever you visit our Site. This may include your computer’s Internet Protocol (IP) address, browser type, pages you visited, and the time and date of your visit.
Cookies: We use cookies to enhance your browsing experience, such as keeping items in your shopping cart. You can instruct your browser to refuse all cookies, but some parts of our Site may not function as a result.
2. How We Use Your Information
We use the information we collect for the following purposes:
To Fulfill Your Orders: To process your payments, manage your purchases, and deliver products to your address.
To Manage Appointments: To schedule, confirm, and manage your consultations with our design experts.
To Communicate With You: To send you order confirmations, shipping updates, appointment reminders, and respond to your inquiries.
For Marketing: With your permission, to send you newsletters, special offers, and information about new products or services that may interest you. You can opt out of this at any time.
To Improve Our Site: To analyze how users interact with our Site so we can improve its functionality, layout, and product offerings.
For Security & Legal Compliance: To prevent fraud, protect the security of our Site, and comply with any legal obligations.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to others. We may share your information with trusted third parties only in the following situations:
Service Providers: We share information with third-party companies that help us operate our business, such as payment processors (e.g., Razorpay, Stripe) and delivery/shipping partners, to fulfill your orders.
Design Consultants: If you book an appointment, your relevant details will be shared with the expert/architect assigned to your consultation.
Legal Requirements: We may disclose your information if required to do so by law or in response to a valid request by public authorities.
4. Data Security
We take the security of your data seriously. We use industry-standard security measures, including SSL (Secure Socket Layer) encryption, to protect your personal information during transmission. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, such as for managing your account, fulfilling orders, and complying with our legal obligations.
6. Your Rights
You have the right to:
Access: Request a copy of the personal information we hold about you.
Update: Request that we correct any inaccurate or incomplete information.
Delete: Request that we delete your personal information, subject to certain legal exceptions.
To exercise any of these rights, please contact us at the email address provided below.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this page periodically for any changes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: [Your Contact Email] Address: [Your Business Address, if applicable] Phone: [Your Contact Phone Number, if applicable]