Last Updated: 28-10-2025
At Chadda Furniture, your satisfaction is our priority. We are committed to delivering high-quality furniture and expert design services. We understand that purchasing furniture is a significant decision, and we have a clear policy to assist you in the rare event that things don’t go as planned.
This policy is divided into two parts:
Physical Products (Furniture, Decor, etc.)
Services (Expert Consultation Appointments)
1. Policy for Physical Products
A) General Returns
Due to the nature and expense of shipping large furniture items, we do not accept general returns or exchanges for products based on a change of mind, incorrect size selection, or color/finish preference.
We strongly encourage you to:
Read all product descriptions and dimensions carefully.
Measure your space (including doorways and staircases) before placing an order.
Utilize our expert consultation service if you are unsure about a product.
B) Damaged, Defective, or Incorrect Products
We stand by the quality of our products. If you receive an item that is damaged, defective, or not what you ordered, we are here to help.
Please follow these steps:
Inspect at Delivery: Please inspect your order at the time of delivery. If you notice any visible damage to the packaging or the product, make a note of it on the delivery receipt and inform the delivery personnel.
Reporting Window: You must report any damage, defect, or discrepancy to us within 72 hours (3 days) of receiving the item. We will not be able to process claims reported after this timeframe.
How to Report an Issue: To initiate a claim, please email us at [Your Contact Email] with the following details:
Your Order ID.
A clear description of the issue (e.g., “broken leg,” “large scratch,” “received wrong color”).
Compulsory: Clear photos and/or a short unboxing video showing the damage, the defect, or the incorrect item. Please also include a photo of the shipping box.
Our Resolution: Once our team reviews your claim, we will determine the best course of action at our discretion. This will typically be one of the following:
Repair: For minor issues, we will arrange for a professional technician to visit and repair the item at your location at no cost to you.
Replacement: If the item is severely damaged or cannot be repaired, we will arrange for a free replacement of the specific part or the entire product.
Refund: If a repair or replacement is not possible, we will offer a full refund for the item.
Please Note: Natural variations in wood grain, color, or texture are not considered defects. Solid wood products may have natural characteristics that are part of their unique beauty.
2. Policy for Services (Expert Appointments)
This policy applies to all pre-paid fees for booking an appointment with our experts.
A) Cancellations & Refunds
Full Refund: You may cancel your scheduled appointment and receive a full refund if the cancellation is made at least 24 hours before the scheduled appointment time.
No Refund: Cancellations made within 24 hours of the scheduled time, or “no-shows” (failing to be present for the appointment), are not eligible for a refund.
B) Rescheduling
You may reschedule your appointment at no extra cost, provided you make the request at least 24 hours before the original appointment time.
Rescheduling requests made within 24 hours of the appointment will be handled on a case-by-case basis and may not be possible.
The Refund Process (General)
If a refund (for either a product or a service) is approved, it will be automatically processed to your original method of payment.
Please allow 5-10 business days for the refund to be processed by us.
After we process the refund, please note that banks and payment gateways may take additional time to post the transaction to your account.
Contact Us
For any questions about our Return & Refund Policy, or to initiate a claim, please contact our customer support team.
Email: chaddafurniture@gmail.com Phone: +91 7999088804